Warranty Policy

01Warranty overviewWarranty Overview

Yanken provides 1-year free warranty, 2-3 years extended warranty (optional) and lifetime technical support for the industrial computing hardware sold. During the warranty period, we provide free repairs for any non-human quality problems caused by the life of the components themselves or factory defects; if parts need to be replaced, the free warranty only covers labor, and replacement parts will be charged according to the actual cost.

02Free warranty coverageWhat's Covered

When used in normal industrial environments that comply with product specifications, the following situations fall within the scope of free warranty (labor charges are waived):

• Natural failure of componentsHardware failure occurs due to the expiration of the component's own life.
• Factory defectHardware quality issues due to manufacturing or material defects.

Note: The free warranty covers inspection and repair labor costs; if parts need to be replaced, the replacement parts will be charged at the actual cost, and we will quote you for confirmation before repair.

03Not covered by free warrantyWhat's Not Covered

The following situations are not covered by the free warranty, and the customer must bear the maintenance costs, replacement parts costs and two-way shipping costs:

• Man-made damage/wrong wiringFor example, mistakenly connecting the 24V power supply to the 12V interface will cause the motherboard to burn, or it will be dropped or squeezed, causing damage to the screen and casing.
• The use environment exceeds the standardDamage caused by use in an environment that exceeds the product's nominal operating temperature (such as -10°C ~ 60°C).
• Lightning strikes and surgesThe power supply board and other components were burned out due to instability of the on-site power grid, lightning strikes or surges.
• software problemSystem blue screen, virus infection, software conflicts, etc. We only guarantee the hardware and are not responsible for software-level issues.
• Unauthorized disassembly and modificationIt has been disassembled, modified or repaired by unauthorized personnel, or the warranty mark is missing/destroyed.

04Returns and freightRMA & Shipping

When it is necessary to return the product to the factory for repair, please contact our technical team for remote troubleshooting first; if it is indeed a hardware problem that needs to be returned for repair, we will provide an RMA return number and return address.

Due to the high cost of cross-border freight, we strongly recommend cooperating with engineers to complete remote diagnosis before sending back - many software or operational problems can be solved without returning to the factory, which can save you time and freight.

05Extended warranty and technical supportExtended Warranty & Support

Comes standard with 1 year free warranty. You can note your need for a 2-year or 3-year extended warranty in the official website inquiry form, and the extended warranty fee will be listed in the official quotation by the sales team.

Regardless of whether you choose extended warranty or not, Yanken provides all customers with lifelong technical support: including selection suggestions, remote troubleshooting, firmware and driver assistance, etc.

06How to apply for warrantyHow to Claim

To apply for warranty, please follow the steps below so that we can handle it for you efficiently:

• 1 · Contact usProvide ticket number/PI number/logistics order number, product model and fault description.
• 2·Remote troubleshootingCooperate with engineers to conduct remote diagnosis to confirm whether it needs to be returned to the factory.
• 3 · Get an RMAIf it is indeed a hardware problem, we will provide an RMA number and return address.
• 4 · Return and repairSend the equipment back according to the instructions, return it after repair or replacement, and synchronize the progress.