SUPPORT · Technical support
Technical Support Center
FAQ
Browse common technical and after-sales issues by topicReturn process RMA Process
1
Remote troubleshooting
Contact online customer service or technical hotline, most software/configuration issues can be solved remotely.
2
Submit a ticket
If you really need to return for repair, submit a ticket to obtain an RMA number and return address.
3
Send back for testing
Send it back to the factory according to RMA (repair freight will be borne by you), and we will detect and locate the fault.
4
Return for repair
Free repairs within the warranty will be sent back; repairs outside the warranty will be done after the quotation is confirmed.
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